Refund policy.
Avius Pro and Agency are one-time purchases. This page explains how to request a refund and how requests are handled. Review your plan’s website allowance and the checkout terms before you pay.
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How to request a refund
Email [email protected] from the address used for the purchase and include your order reference and the reason for your request. Do not send card details or your license key.
We confirm the order with our payment provider before processing anything, so using the purchasing email and order reference is the fastest way to be verified.
How eligibility is reviewed
Payments are handled by Polar (Polar Software Inc.) as merchant of record, and a refund is issued to your original payment method through Polar once approved. Requests are reviewed against the terms shown at checkout and applicable consumer law.
This policy does not limit any statutory refund or cancellation rights you have under the law that applies to you; where those rights are stronger, they prevail.
After a refund
When a purchase is refunded, the associated license is no longer active. Paid features stay available only while a valid license is active, so a refunded license stops unlocking Pro or Agency capabilities and updates on your site.
The plugin code you already downloaded remains under its AGPL-3.0-or-later license; a refund ends the commercial download, update, and support arrangement, not the open-source rights in the software itself.
Questions before you buy
If you need clarification before choosing a plan, contact [email protected]. Keep your receipt and order reference for any purchase inquiry.
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